Terms of service


These Terms & Conditions (“Terms”) govern your access to and use of the N01 Plainhub website (the “Website”) and purchases made from us. By using the Website and/or placing an order, you agree to these Terms and the policies referenced below.

Seller Details: N01 Plainhub (“we”, “us”, “our”)
GSTIN: 30AIIPH8205L1ZE
Email: contact@no1plainhub.com
Phone/WhatsApp: 9834153279 / 9511804208
Support Hours: 10:00 AM – 8:00 PM (Mon–Sun)


1) Acceptance of Terms

By accessing the Website, creating an account (if applicable), or placing an order, you agree to these Terms and our:

  • Shipping Policy

  • Return & Exchange Policy

  • Privacy Policy (as available on the Website)


2) Definitions

  • “User/You/Customer”: any person using the Website or placing an order.

  • “Products”: men’s plain T-shirts, hoodies, and related items sold on the Website.

  • “Order”: a purchase request placed by you on the Website.

  • “Prepaid”: full payment made online at checkout.

  • “Partial COD”: a payment method where you pay an advance amount online at checkout and pay the remaining balance at the time of delivery (the advance amount and balance are shown at checkout).

  • “Store Credit”: non-transferable credit issued by us, usable on the Website as per policy.


3) Eligibility

You must be 18 years or older to place an order. If you are under 18, you may use the Website only under supervision/consent of a parent or legal guardian.


4) Account Registration & Security (If Applicable)

You are responsible for maintaining confidentiality of your login credentials and for all activities under your account. We may suspend/terminate accounts found to be fraudulent or in violation of these Terms.


5) Product Information & Availability

We aim to display accurate product information. Minor differences in color may occur due to lighting/screen settings and are not treated as defects. All products are subject to availability, and we may limit quantities.


6) Pricing, Taxes & Invoice

  • All prices are in INR (₹).

  • Applicable taxes (including GST) are charged as per law.

  • Invoice/order confirmation will be provided electronically and/or with the shipment (as applicable).


7) Order Placement & Acceptance

Placing an order constitutes an offer to buy. An order is considered accepted only after:

  • successful payment confirmation (Prepaid), or

  • successful advance payment confirmation (Partial COD), and

  • internal checks (address/serviceability/fraud checks).

We reserve the right to refuse/cancel orders as per Section 10.


8) Payment Terms (Only Prepaid & Partial COD)

We provide secure online payment options through third-party payment gateways.

8.1 Prepaid

Full order amount is paid online at checkout via supported payment modes (UPI/cards/net banking/wallets as available).

8.2 Partial COD

  • You pay an advance amount online at checkout (shown during checkout).

  • The remaining balance must be paid at delivery to the courier/delivery partner using the options supported at delivery (often cash; in some locations UPI may be available depending on the courier).

  • If you fail to pay the balance amount at delivery, the shipment may be treated as delivery refusal and may be returned (RTO). Consequences are described in Sections 9 and 11.

8.3 Payment Failures

If a prepaid/advance transaction fails or is pending, you should retry or contact your bank/payment provider. We are not responsible for failures caused by banks/gateways.

8.4 PAN Requirement (High-Value Orders)

For purchases of ₹2,00,000 or above, we may request PAN or other documents as required under applicable law. Non-submission within required time may lead to cancellation.


9) Shipping & Delivery (India Only)

We ship only within India as per our Shipping Policy.

For Partial COD orders, you must be available to receive the parcel and pay the remaining balance at delivery. If delivery fails due to customer unavailability/refusal/non-payment of balance, the order may be returned to origin (RTO).

Title and risk pass to you upon successful delivery at the shipping address.


10) Order Cancellation / Refusal (Including by Us)

10.1 Cancellation by Customer

  • Cancellation requests must be raised within 24 hours of placing the order.

  • Orders cannot be cancelled once shipped.

  • Approved cancellations are processed as store credit only (validity as per policy).

10.2 Cancellation by N01 Plainhub

We may cancel/refuse an order (even after confirmation) for reasons including, but not limited to:

  • non-serviceable pincode or incomplete/incorrect address

  • suspected fraud/abuse

  • pricing/technical errors

  • bulk orders/likely resale

  • repeated failed deliveries / high RTO risk

  • customer refusal / non-payment of Partial COD balance at delivery

  • violation of these Terms

If cancelled after receiving a prepaid/advance amount, resolution will be handled as per our policies (store credit/refund where applicable).


11) RTO (Return to Origin) / Failed Delivery

If an order is returned to us as RTO due to reasons such as customer unavailable, unreachable, refusal, incorrect address, or non-payment of Partial COD balance:

  • Prepaid orders: may be eligible for store credit after deducting applicable courier/shipping charges, as per our Return & Exchange / Store Credit policy.

  • Partial COD orders: the advance amount may be adjusted against forward/return shipping and handling charges. Any remaining eligible amount (if applicable) may be issued as store credit, as per policy and courier charges incurred.

(Exact deductions depend on actual courier charges and case type.)


12) Return & Exchange

Our Return & Exchange Policy applies to all purchases. Key points:

  • No returns; only exchanges (size/product) within 4 days of delivery, subject to eligibility and QC.

  • One exchange per order.

  • Standard exchange includes a ₹250 reverse pickup fee (non-refundable), unless the product is verified damaged/incorrect/incomplete as per policy.


13) Damaged/Defective/Wrong/Missing Item Claims

You must contact us within 24–48 hours of delivery and provide required evidence (including a continuous parcel-opening video) as per our Return & Exchange Policy.


14) Intellectual Property

All Website content (logos, images, text, designs, layout, etc.) is owned by or licensed to N01 Plainhub. Unauthorized copying/redistribution is prohibited.


15) Prohibited Conduct

You agree not to misuse the Website, attempt unauthorized access, interfere with security, send spam, commit fraud, or violate laws/third-party rights.


16) Third-Party Service Providers

We may use third parties for payment processing, courier delivery, communications, analytics, and hosting. Their separate terms may apply.


17) Communications (SMS/WhatsApp/Email)

By placing an order or contacting us, you consent to receive transactional communications (order/shipping/support). Promotional messages are sent only where permitted/opted-in, and you may opt out by contacting us.


18) Disclaimer & Limitation of Liability

Website and services are provided on an “as is”/“as available” basis to the maximum extent permitted by law. We are not liable for indirect/consequential damages. Our total liability (if any) shall not exceed the amount paid for the specific order in dispute.


19) Indemnity

You agree to indemnify N01 Plainhub against claims/losses arising from your breach of these Terms, misuse of the Website, violation of law, or infringement of third-party rights.


20) Force Majeure

We are not liable for delays/failures due to events beyond our control (natural calamities, courier disruptions, strikes, government restrictions, etc.).


21) Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts at New Delhi, Delhi shall have jurisdiction, subject to applicable law.


22) Grievance & Customer Support

Email: contact@no1plainhub.com
Phone/WhatsApp: 9834153279 / 9511804208
Hours: 10:00 AM – 8:00 PM (Mon–Sun)


23) Amendments

We may update these Terms by posting changes on the Website. Continued use after changes means you accept the revised Terms.

24) Severability & Waiver

If any provision is unenforceable, the remaining Terms remain valid. Failure to enforce a right is not a waiver.