Refund policy
At N01 Plainhub, we prioritise customer satisfaction and quality-check every men’s plain T-shirt and hoodie before dispatch. To keep your shopping experience smooth, please read this Return & Exchange Policy carefully before placing an order.
Important: We offer exchanges (size/product) as per the conditions below. We do not offer returns.
1) Does N01 Plainhub offer exchanges?
Yes. N01 Plainhub offers size and product exchanges, subject to the policy and conditions below.
Returns are not offered.
2) What is the exchange window?
You can raise an exchange request within 4 days of delivery, provided the product meets all eligibility conditions. Requests made after this period cannot be accepted.
Pickup & dispatch timelines (approx.):
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After your request is approved and the applicable reverse-pickup charge is paid, pickup is generally attempted within 2–3 working days.
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After the product reaches our facility and passes Quality Check (QC), the replacement is generally dispatched within 2–3 working days, subject to availability.
Timelines may be affected by courier serviceability, public holidays, or circumstances outside our control.
How to request an exchange
To request an exchange, contact us within 4 days of delivery via:
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Email: contact@no1plainhub.com
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WhatsApp / Call: 9834153279 / 9511804208
Please share:
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Order ID
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Registered name, phone number & email id
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Item(s) you want to exchange + reason
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Replacement preference (size change or different product)
Process
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We verify eligibility and confirm exchange approval.
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Pay the ₹250 reverse pickup fee online (non-refundable) (unless the product is verified as damaged/incorrect—see Section 15).
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Our courier partner will attempt pickup in 2–3 working days (serviceability dependent).
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Once received and QC-cleared, we dispatch your replacement (subject to stock).
Eligibility & Conditions
3) What condition should the product be in?
To be eligible, the product must be:
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Unused, unwashed, and unworn
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Returned in original packaging
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With all original tags intact
If an item fails QC, it will be sent back to the customer at the customer’s expense. We may share QC findings and photos.
4(A) How many exchanges are allowed per order?
Only one exchange is allowed per order. Second exchanges are not permitted.
4(B) Are products purchased from other marketplaces eligible?
Exchanges are accepted only for purchases made directly from N01 Plainhub (our website/official sales channel). Items purchased from third-party marketplaces are not eligible for exchange with us.
Exchange Charges
5) Is there any pickup charge?
Yes, a ₹250 reverse pickup charge applies to all standard exchanges. This charge is non-refundable.
If your pincode is not serviceable for reverse pickup, you may self-ship the product to our address at your own cost.
Store Credit Policy
6) When is store credit issued?
Most exchanges ship a replacement directly to you. Store credit is issued instead only in these cases:
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Your requested replacement is unavailable
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An approved cancellation
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A prepaid RTO (Return to Origin) order
Orders placed using store credit are not eligible for further exchange.
7) How is store credit calculated?
Store Credit = actual amount paid – applicable ₹250 reverse pickup / courier charges (if any).
8) Are shipping or COD charges refundable?
No. The following charges are non-refundable:
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Forward shipping charges
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COD charges
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Express delivery charges (if any)
9) Is store credit calculated on MRP or discounted price?
Store credit is calculated on the actual amount paid.
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Discounted prices, coupons, and prepaid offers are final
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MRP/original price is not considered
10) Store credit validity
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Valid for 6 months from the date of issue
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Cannot be extended, transferred, or encashed
Product Availability
11) What if my requested size/product is unavailable?
If the requested replacement is unavailable, store credit will be issued (valid for 6 months), allowing you to choose another product.
Sale & Discounted Items
12) Are sale/discount/promotional items eligible?
No. The following are not eligible for exchange:
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Sale items
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Discounted products
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Coupon-based purchases
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Promotional bundle purchases (including offers like B1G1, if applicable)
Exception: If a product is verified as damaged/defective/incorrect/incomplete, it will be reviewed under Section 15.
Prepaid RTO (Return to Origin) Orders
13) What happens if my prepaid order is marked as RTO?
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You may request a re-attempted delivery (additional courier charges apply).
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If undelivered after the second attempt, store credit will be issued.
14) Store credit for prepaid RTO orders
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Store credit is issued after deducting applicable courier charges
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Validity is 6 months from date of issue
Damaged, Defective, Incorrect or Incomplete Product
15) What if I receive a damaged/defective/incorrect/incomplete product?
Contact N01 Plainhub within 24–48 hours of delivery via email/WhatsApp/call.
Please provide:
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Order number + registered contact details
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Clear images of the issue
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A continuous parcel-opening video showing the sealed package being opened and the concern clearly visible (mandatory)
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Photo of the original product tag and shipping label
Claims submitted after 48 hours, without sufficient evidence, or after the product has been worn, washed, altered, or used may not be accepted.
If verified, reverse pickup will generally be arranged within 2–3 working days.
No reverse-pickup fee applies for a verified damaged/incorrect/incomplete product.
If physical inspection is required, the product will undergo QC after reaching our facility. Please allow up to 15 working days for investigation and final resolution after the complete evidence and/or returned product is received.
Depending on verification and availability, resolution may include a replacement, eligible store credit, refund where applicable, or another appropriate resolution.
Cancellation Policy
17) Can I cancel my order?
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Cancellation requests must be raised within 24 hours of placing the order
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Orders cannot be cancelled once shipped
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Approved cancellations are processed as store credit only (valid 6 months)
Important Policy Information
18) What happens if reverse pickup is unsuccessful?
Our courier partner may make multiple pickup attempts. The customer must keep the approved product securely packed and available for collection.
If pickup is unsuccessful because the customer is unavailable, the address/contact information is incorrect, or the parcel is not handed over, the customer may be required to self-ship the product at their own cost. Additional pickup charges may apply if a fresh pickup request is created.
19) What should I hand over to the pickup agent?
Hand over only the product approved under the exchange/complaint request, with all original tags and packaging intact.
N01 Plainhub is not responsible for personal belongings, third-party products, or incorrect items handed over.
Please retain the pickup receipt/AWB/pickup confirmation until the case is closed.
20) What if additional information is required?
If we request additional images/videos/info, the customer must provide them within 48 hours. The resolution timeline remains paused until the required information is received.
If there is no response for 7 days, we may close the case. A closed case may only be reconsidered if it remains eligible under this policy.
21) Are minor colour variations considered defects?
Slight colour differences due to photography, lighting, screen settings, or device displays are not considered defects. Minor finishing variations may occur and will not automatically qualify as damage/defect. Any significant mismatch from product details will be reviewed.
22) How are working days calculated?
“Working days” exclude public holidays and days when our warehouse/support or courier partners are not operational. Delays due to incomplete information, non-response, failed pickup attempts, courier disruptions, or circumstances outside our reasonable control are not included in stated timelines.
23) Can I return/exchange an altered product?
No. Products that have been altered, customised, or tailored are not eligible for return or exchange, even if tags are intact.
NEED HELP?
N01 Plainhub Support
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Email: contact@no1plainhub.com
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Phone/WhatsApp: +91 98341 53279 / +91 95118 04208
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Support Hours: 10:00 AM to 8:00 PM (Mon–Sun)