This Privacy Policy explains how N01 Plainhub (“N01 Plainhub”, “we”, “us”, “our”) collects, uses, shares, stores, and protects your personal information when you visit or make a purchase through our website (the “Website”).
By accessing or using our Website, you agree to this Privacy Policy and consent to the collection and use of information as described below.
Business Details: N01 Plainhub
GSTIN: 30AIIPH8205L1ZE
Email: contact@no1plainhub.com
Phone/WhatsApp: 9834153279 / 9511804208
Support Hours: 10:00 AM – 8:00 PM (Mon–Sun)
1) Other Applicable Terms
This Privacy Policy is incorporated into and must be read along with our Terms & Conditions, Shipping Policy, and Return & Exchange Policy available on the Website.
2) Scope of This Policy
This Privacy Policy applies to information collected by us through:
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the Website,
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order placement/checkout,
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customer support (email/phone/WhatsApp),
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marketing communications (where permitted).
This Privacy Policy does not apply to third-party websites/apps that may be linked from our Website. Those parties follow their own privacy policies.
3) Eligibility / Children’s Privacy
Our Website is intended for persons 18 years and above. We do not knowingly collect personal data of children. If you believe a child has provided us personal information, please contact us to request deletion.
4) Information We Collect
We may collect the following categories of information:
A) Information you provide to us
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Name
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Mobile number and/or email address
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Shipping address and pin code
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Billing details (where required for invoicing)
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Order details (products purchased, size, quantity)
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Communications with us (support queries, messages, call/WhatsApp details)
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Any information you submit for exchange/complaints (photos/videos, including parcel-opening video where required by policy)
Note: We do not store your full card details. Payments are processed via secure third‑party payment gateways.
B) Information collected automatically (usage/technical data)
When you visit our Website, we may automatically collect:
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IP address
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Device identifiers (browser type, device type, operating system)
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Date/time stamps, pages viewed, clicks, referring/exit pages
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Cookie/session data and similar tracking data (see Section 8)
C) Information from service providers
We may receive information from third parties involved in fulfilling your order, such as:
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payment confirmation status from payment gateways,
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shipment status updates from courier/logistics partners,
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analytics/advertising platforms (in aggregated or pseudonymous form)
5) How We Use Your Information
We use your information for purposes including:
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Processing and fulfilling orders (T-shirts, hoodies, etc.)
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Shipping, delivery, and Partial COD coordination (including collection of remaining balance at delivery where applicable)
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Providing customer support and handling exchange/complaint requests
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Communicating order updates (confirmation, dispatch, delivery, delay, RTO, exchange pickup)
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Preventing fraud, unauthorized transactions, and misuse of our Website
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Improving our Website, product offerings, and customer experience
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Maintaining business records, accounting, and legal compliance (including tax/GST and invoicing)
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Sending marketing/promotional messages only where permitted or opted-in, and allowing you to opt out
6) Legal Basis / Consent (India)
We collect and process personal data:
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to perform our contractual obligations (to process and deliver your orders),
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for compliance with applicable laws (tax, accounting, regulatory),
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for our legitimate business interests (fraud prevention, service improvement),
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and/or based on your consent (for certain marketing communications or where required).
Where consent is required, you may withdraw consent by contacting us (Section 12). Withdrawal may not affect processing that is necessary to complete an order already placed or required by law.
7) Sharing / Disclosure of Information
We may share your information only as needed for the purposes described above, such as with:
A) Logistics / courier partners
To deliver orders and manage pickups (where applicable), we share details like name, phone, address, and order identifiers.
B) Payment gateways
To process prepaid or Partial COD advance payments. We receive payment status updates; payment processing is governed by the gateway’s terms and privacy practices.
C) Technology and operations providers
Website hosting, analytics, customer communication tools (email/SMS/WhatsApp), fraud detection, and customer support tools.
D) Legal / regulatory authorities
We may disclose information where required by law, court order, or governmental request.
E) Business transfers
If N01 Plainhub undergoes a merger, acquisition, reorganisation, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable law.
We do not sell your personal information as a standalone business practice.
8) Cookies and Similar Technologies
We use cookies and similar tools to:
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enable essential Website functionality (sessions, cart),
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remember preferences,
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understand Website traffic and usage patterns,
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improve performance and user experience.
You can control cookies through your browser settings. Disabling cookies may affect certain Website features.
9) Data Storage & Cross-Border Processing
Your information may be stored on secure servers used by us or our service providers. Depending on the service providers we use (hosting, email, analytics), data may be processed/stored in India or other jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place.
10) Data Security
We implement reasonable security practices and procedures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11) Data Retention
We retain personal information only for as long as necessary to:
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fulfill the purposes described in this policy,
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comply with legal and accounting requirements,
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resolve disputes,
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enforce our agreements,
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prevent fraud and abuse.
12) Your Rights & Choices
Subject to applicable law, you may:
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request access/correction of your personal information,
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request deletion (where legally permissible),
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opt out of promotional communications.
To make a request, contact us at contact@no1plainhub.com. We may need to verify your identity before fulfilling requests.
13) Communications (Email/SMS/WhatsApp)
We may send transactional messages for order updates and support. Promotional messages (if any) will be sent only where permitted/opted-in, and you can opt out by contacting us at contact@no1plainhub.com.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Website and will apply from the effective date shown.
15) Grievance / Contact
For questions, concerns, or requests related to privacy, contact:
N01 Plainhub (Privacy/Grievance Contact)
Email: contact@no1plainhub.com
Phone/WhatsApp: 9834153279 / 9511804208
Hours: 10:00 AM – 8:00 PM (Mon–Sun)