SHIPPING POLICY — N01 Plainhub

This Shipping Policy applies to all orders placed on N01 Plainhub (“we”, “us”, “our”). By placing an order, you agree to the terms below.

1) Shipping Locations

We currently ship only within India, to most serviceable pincodes. Delivery timelines and availability of Partial COD (if offered) may vary by location.

2) Address Verification & Order Processing

Orders are processed only after your shipping address and pincode are verified for serviceability through our system/logistics partners.
If we are unable to deliver to the address provided, we will contact you to request an alternate shipping address.

Customer responsibility: Once an alternate address is provided by you, it is your responsibility to ensure the parcel can be received there. Confirmation of successful delivery by the logistics service provider at the alternate address will be considered accepted delivery by the customer, and N01 Plainhub will have no liability thereafter.

3) Dispatch & Delivery Timelines

We aim to dispatch and deliver your order within the timeframe shown at checkout/order confirmation.

If no delivery date is specified, we aim to deliver within the estimated timeframe indicated at checkout.
In any case, we aim to deliver within a maximum of 30 days from the date of Order Confirmation, except where delays occur due to reasons beyond our control (see Section 7).

4) Shipping Charges

Shipping charges (if applicable) are displayed at checkout before payment.
Any additional charges for services like express delivery or Partial COD (if applicable) will also be shown at checkout.

5) Delivery Attempts & Non-Delivery

We ship orders through third-party courier/logistics partners. The delivery person may contact you before delivery.

Deliveries generally cannot be rescheduled once the order is placed (you may coordinate directly with the courier partner where options are available).
Our courier partner will make a maximum of three (3) delivery attempts.

If the customer is unreachable, unavailable, refuses delivery, or does not accept delivery within these attempts, N01 Plainhub reserves the right to cancel the order at its discretion. You may be informed of such cancellation via email/SMS/WhatsApp/call using the contact details provided.

6) RTO (Return to Origin) / Undeliverable Orders

If an order is returned to us as RTO (Return to Origin) due to reasons such as incorrect/incomplete address, customer unavailable, customer unreachable, or refusal to accept delivery:

Prepaid orders: will be handled as per our Return & Exchange / Store Credit policy (courier charges may be deducted as applicable).
Partial COD orders: may be cancelled automatically.

If re-shipping is requested, additional courier charges may apply.

7) Delayed Delivery (Beyond Our Control)

Delivery may sometimes take longer due to factors such as:

weather/climatic conditions, natural calamities
disruptions in transportation/supply chains
government or statutory restrictions/notifications
political disruptions
courier/logistics partner operational issues
remote/non-metro delivery zones
shipment lost in transit or other unforeseen circumstances beyond our control

If your estimated delivery date has passed and you still haven’t received your order, please contact us and we will help track your package. Please also check your email/SMS/WhatsApp updates regularly.

No compensation: N01 Plainhub will not compensate for inconvenience, mental agony, or losses caused due to delivery delays.

8) Out-of-Stock / Delayed / Lost Shipments

If any product in your order is unavailable, delayed, or lost in transit, we may notify you via email/SMS/WhatsApp/call and provide the next steps, which may include waiting, replacement (where applicable), or store credit as per our policies.

9) Transfer of Title & Risk

Title and risk of loss for products pass to the customer upon successful delivery at the shipping address provided by the customer.

10) Taxes

For customers within India, product prices displayed on the website are inclusive of applicable Indian taxes unless stated otherwise.

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